M any consumers experience problems when making purchases, believing they are being addressed by the CDC (Consumer Protection Code). However, there are some rights information at the time of consumption that buyers do not usually know. Check out five myths and truths when making purchases:

Swaps – Contrary to popular belief, the CDC does not require the merchant to trade in products that have not served or did not please the gifted. The stores end up using the practice as a courtesy to power customer loyalty.

Defect – A product exchange is mandatory only when the merchandise is defective, says Gomes. In this case, the manufacturer has 30 days to make the repairs and if the problem is not resolved by the end of the period, the consumer may require immediate exchange, money back or rebate proportional to the amount paid.

CDC – Those consumers who buy consumer goods of others, like cars, can not trigger the CDC for defects or damages because, according to the lawyer, the code can only be triggered in cases of consumer relationship with corporations. In this case, negotiations with third parties, or individuals, is not regarded as a consumer relationship.

Payment – The establishments are not required to accept certain types of payment like check or credit card. However, this rule should be informed of the shopkeeper clearly. Moreover, counsel recalls that the stores can not practice differential pricing in the case of payments to the forward and spot, however they can offer discounts of as they choose.

Label – The shops must always afford the price that is on the label, or on the shelf where the product is, even if he is wrong in the system of the establishment.